Wells Fargo Home Mortgage Customer Service is accessible via phone and email. It is also possible to send queries to a physical address. However, more often than not you will not require their services as most of the questions that a typical home mortgage customer can ask have already been answered and made available online through its website. Nevertheless there are situations which only an experienced representative of the bank can handle satisfactorily. Here comes the significance of the role played by a customer service department towards the complete satisfaction of the customers.
A prospective customer needs to contact Wells Fargo Mortgage Customer Service for details regarding the various home finance options including the refinancing, home equity and reverse mortgage solutions. On the other hand, an existing customer needs the help of department in managing mortgage account and also to access information pertaining to payments, interest rates, loan modification, hardship assistance, foreclosure and so on. To cater to the various requirements of such customers, there also exists loss mitigation department customer service that provides solutions to troubled borrowers.
Wells Fargo Mortgage Customer Service Phone Number
The customer service division of Wells Fargo bank can be accessed anytime through its automated phone service. Using this number, which is 1-800-869-3557, you can ask any question about your general banking requirement. Another phone number that can connect you to the department if you are a user of Wells Fargo online banking and bill pay service is 1-800-956-4442. Indeed the website of the bank has a complete list of phone numbers associated with different departments of the bank.
On certain occasions, only a home mortgage specialist can provide solution to your problems. You can locate one near your location by using the locator tool available on WFHM website. For general home mortgage requirements, the following two phone numbers can be used to contact Wells Fargo Mortgage Customer Service Department.
For new mortgage or refinance loan dial 1-877-937-9357
For assistance in the management of an existing mortgage account call 1-866-234-8271
Wells Fargo Mortgage Customer Service Address
The following mailing address can be used to send complaints, queries or suggestions directly to Wells Fargo Home Mortgage Customer Service:
Wells Fargo Home Mortgage
P.O. Box 10335
Des Moines, IA 50306-0335
For questions pertaining to home equity loans and lines of credit, send your mails to the following address:
Wells Fargo Home Equity-Internet
2222 W Rose Garden Lane
Phoenix, AZ 85027-2644