SunTrust Mortgage, Inc. is a major loan originator and servicer in the country with a servicing portfolio of over $170 billion. With over a million customers nationwide, the company has made a distinct mark in the industry by originating loans valuing $16 billion by the end of the third quarter in 2010. As a part of SunTrust Bank, which is a $175 billion strong institution, SunTrust Mortgage is maintaining presence in all 50 states through a large number of correspondents, wholesale brokers and retail branches.

The states where it is leading the market include Virginia, North Carolina, South Carolina, Florida, Alabama, Georgia, Tennessee, Maryland and the District of Columbia. Sterling Edmunds is the current CMB, President and CEO of the company.

A wide array of home purchase and refinance products is available under SunTrust brand. These may include fixed & adjustable rate mortgages, affordable housing, jumbo loans, special programs, such as doctor loan program and FHA & VA loans. To help users find a relevant product, it offers tools like Today’s Rates, Rate Watch, Calculators and Loan Officer Finder that are all accessible online. Moreover, it offers discounts, rebates and special offers through Genworth’s Homebuyers Privileges program.
Customers facing hardship can contact the loss mitigation department and seek assistance through loan modification and other foreclosure preventive measures like short sale and deed in lieu. Those looking for SunTrust REO properties for sale can view an online listing of recently foreclosed properties near their locations.

SunTrust Mortgage Rates

SunTrust Mortgage Rates can be seen online at the website of the bank. The rates are ever-changing, and also these may differ depending upon the financial situation one is facing. The rates shown on its website assume a 60 day lock-in period for a single-family primary residence with an LTV ratio of percent and less. A sample of what you can see on there has been provided elsewhere on this website.

Moreover, you can also get the benefits of services like rate watch, which allows you to receive an automatic notification the moment your desired rate and point combination is made available by SunTrust Mortgage. Rate History, Informational rates and APR Examples are other features that can help you find a correct home mortgage solution.

SunTrust Mortgage Customer Service

SunTrust Mortgage customer service department can be reached in case of any difficulty in payments or any other issues or complaints. The representatives also offer information regarding loan products and application process to new customers over phone.

Most of these services are also available online. You can find a loan officer located close to you or send an email, apply for a loan option or get access to your mortgage account using its online support system.

It is also possible to send a mail to the customer service department based in Richmond, VA. Here are the complete mailing address and other contact details for SunTrust Mortgage Customer Service.

SunTrust Mortgage, Inc.
PO Box 26149
Richmond, VA 23260-6149
Mail Code RVW 3003

Phone Number: 1-800-634-7928