CitiMortgage Customer Service is just a phone call away in case you need the helpful support of an experienced representative of the bank. There are two phone numbers. One for the customers who are eager to build a new relationship with the bank and want to know in greater detail about the various products and services it has to offer to them. The other phone number is meant for those who already have a mortgage account with the bank and want to get additional support in one of the several servicing issues. They may also need to call the customer service representative to learn about the homeowner assistance programs and get the contact information for the Office of the Homeownership Preservation.

CitiMortgage, Inc is a subsidiary company of the financial giant Citigroup, which has become a recognizable brand in a large number of countries worldwide besides ensuring its presence across all states in the United States. A major bank holding company consisting of entities like Citibank, CitiFinancial, Citicorp and CitiMortgage, the group is providing services to over 200 million customers across the globe under an expansive portfolio of diverse financial services. To cater to such an extensive customer base, the company has put in place a state-of-the-art customer service support system that handles all queries, complaints and problems of its clients in the most effective manner.

CitiMortgage Customer Service Phone Number

As stated above, the customer service department of the bank can be reached using any of the two phone numbers that we would be providing at the end of this write up. However, it is also possible to contact the department via email and fax depending upon the nature of jobs you want the department to do for you. If you prefer sending mails to them, that is also possible but generally for queries pertaining to new loans. We would provide you the complete mailing address of CitiMortgage customer service on this page.

Moreover, there exist several other departments that have their own phone numbers and mailing addresses. For example, the Office of Homeownership Preservation can be contacted at 1-866-915-9417. Similarly, there are insurance department, short sale, loss mitigation, foreclosure, collection and many other departments. Contact the customer service representative to know how you can contact a department that can provide you instant solutions to your problems.

Phone Number for new customers: 1-800-248-4638
Phone Number for existing customers: 1-800-283-7918
Fax Number: 1-866-675-5772

Mailing Address
1000 Technology Drive
O’Fallon, MO 63368-2240