Mortgage Customer Service is accessible by phone, fax or mail for anything you want to know – products, loan origination process and servicing. The customer care department is located at Columbus OH as a separate division of Home Finance LLC. The headquarters of Chase Manhattan Bank, which houses the home mortgage division of JP Morgan Chase based in New York City, is located in Chicago. But the customers are serviced through Home Finance LLC and it is where Chase Mortgage Customer Service is located.

The representatives at the department are experienced enough to help customers get solutions to their queries. You may want to know about the various payment options made available by the bank or you want guidance in setting up an automatic deduction payment account. If you are facing hardship or are expecting financial difficulty soon you can contact the department and ask for assistance. There exists Chase Home ownership Center, which might have solutions to your problem.

Chase mortgage customer service representatives may be helpful in your quest for a loan modification approval. They might suggest ways to get a mortgage modification approval faster and for sure. If you are looking to refinance or prepay your outstanding loan balances, you can call them to get the number where you can make a formal payoff request and get additional information pertaining to payoff fees, quote and refinancing solutions. Besides phone, fax and mail, they can also be accessed online and via secured email. Complaints can also be sent to the department.

Chase Mortgage Customer Service Phone Number

There are two phone numbers – one for new customers and the other for existing customers. The phone number to make enquiries for new loan products is open all time whereas the other telephone line has limited hours of operation. Existing home purchase or refinance customers can call this number between 8:00 am to 12:00 am ET from Monday through Thursday. On Friday, the phone line is open from 8:00 am to 10:00 pm ET whereas on Saturday, customers can call anytime between 8:00 am to 5:00 pm ET. Chase mortgage customer service phone number is not open on Sunday. Here is the address, phone number and complete contact details.

Mailing Address:
Chase Home Finance
Attn: Customer Care Research
Mail Code: OH4-7302
P.O. Box 24696
Columbus, OH 43224-0696

Phone Number (Existing customers): 1-800-848-9136
Phone Number (New customers): 1-800-873-6577
Fax Number: 1-614-422-7575

You are also offered the options to visit a local branch or call a loan officer available in your vicinity. Your loan officer can help if you have complaints regarding any aspect of your mortgage.